How it works
FoolMoon uses Stripe Connect to handle payments between your guests and you. The flow is simple:
- The guest pays for their ticket online via your event page (bank card, Apple Pay, Google Pay).
- Stripe transfers the funds directly to your Stripe Connect account. FoolMoon never touches your money — you're its sole owner.
- Stripe automatically pays out the available balance to your bank account on the standard Stripe schedule (typically 2 to 7 working days after the sale).
FoolMoon takes a commission on each transaction. Stripe's fees are yours to bear: Stripe deducts them directly from your account, on top of this commission.
Commissions by plan
The FoolMoon commission is calculated as the higher of a fixed amount and a percentage of the ticket. This rule ensures that small tickets stay viable for the platform.
Example: with the Pleine Lune plan, a 12 € ticket generates a commission of max(0,30 € ; 3 % × 12 €) = max(0,30 € ; 0,36 €) = 0,36 €. A 5 € ticket gives max(0,30 € ; 0,15 €) = 0,30 €.
Activate Stripe Connect
To collect payments, you need to create a Stripe account via FoolMoon. This account belongs to you — FoolMoon can't read or modify it.
The process takes about 5 minutes:
- In your platform area, click "Activate payments".
- Stripe guides you through creating or connecting your account: email address, bank details (IBAN), and identity verification (ID card or passport required by European banking regulations).
- Once the verification is approved by Stripe (usually instant, sometimes a few hours), payments are automatically activated on your FoolMoon events.
Transfers to your bank account
Stripe automatically transfers your available balance to the bank account registered in your Stripe Connect account.
- Frequency
- Daily (as soon as the balance exceeds the Stripe minimum)
- Delay
- 2 to 7 working days after the transaction (Stripe Europe standard)
- Currency
- EUR only (bank account in the SEPA area required)
- Transfer fees
- No additional FoolMoon fees — Stripe may apply fees depending on your country
You can track your payments, refunds and transfers from your Stripe dashboard at dashboard.stripe.com.
Refunds
If you cancel an event, FoolMoon automatically refunds, in one click, every guest who has already paid. The refunded amount is taken back from your Stripe balance.
If your balance no longer covers it (you have already received the payout for those sales), your guests are still refunded: your Stripe balance goes negative and Stripe recovers the amount under its terms, notably from your next payments. Make sure you can cover it if you cancel.
In case of a dispute or problem
For any issue related to FoolMoon payments (activation, commissions, missed transfers), contact our support:
For disputes directly related to Stripe (payment chargeback, blocked identity verification), use the Stripe support available from your Stripe Connect dashboard.